How long does it take to ship my order?
I order stuff from people too and nothing aggravates me more than that lengthy wait for that tracking number. I try to have items inspected and at least ready to ship within 24hrs of when payment clears. Saturdays and Holidays are going to move things around a bit, but still I'm not going to sit on your items. I ship First Class for domestic orders and Priority for orders of more than one item. As a small business, I make no money on shipping but I understand that paying shipping as a customer sometimes just makes the price feel like too much. If you're reading this, I still have not added an additional shipping charge to the store. I'll keep this up as long as possible, but with the USPS constantly changing prices and the company not having a shipping account, this may be something that changes. .
Do you ship internationally?
I'll ship first class INTL when I can. The problem is that INTL first class doesn't allow for a tracking number outside of the last domestic shipping point (usually Chicago). After that point, there's no guarantees. I've shipped around the globe and other than the delivery time being inconsistent, I haven't had a lost package so far.
It's not cheap though. I can usually ship to Canada for around $15 and closer to $20 as a starting point for most other locations.. If you're definitely interested ordering shoot me a message to LFTHVYclothing@gmail.com and let me know what you're interested in ordering and your mailing info and I can get you a price. .
What is the return/exchange policy?
If there is an issue with the size, return the item unworn/clean for an exchange for another size minus shipping within 30 days. If you believe you have a defective item, email me, let's get it right.
If you do need to exchange or return, you will be refunded LESS $3.50 from your original purchase (approximately the cost of the original shipping in most cases). I'm happy with exchanging items but I can't be responsible for the additional charges for swapping or shipping back for returns.
PLEASE REMEMBER if you get an item that is on sale or on *MAXED OUT* discount, those sales are final and cannot be exchanged or returned.
What happens if I don't receive my package?
Please be sure to check you address when ordering. Sometimes these autofill devices will randomly throw in an address from your past. We ship to verified addresses provided by the customer so if we ship it to the address that you specified and it was incorrect, we can't fix that. However, just like anything else, if the delivery service made an error we'll do what we can to get that corrected for you.